Need help with BUMPR?

If you are having a problem with BUMPR, please contact us and include as much information as possible about the issue.

Contact support

When contacting us, it helps if you include:

Your iPhone or iPad model.
Your iOS or iPadOS version.
The version of BUMPR you are using.
A short description of what happened and what you expected to happen.
Screenshots or a screen recording, where useful.

In-app purchases

Purchases made in BUMPR are processed by Apple through the App Store. BUMPR also uses RevenueCat to manage purchase status and entitlements. Stone Brook Audio Ltd does not receive or store your full payment card details.

If a purchase appears to have completed but the item or entitlement is not available in the app, reopen BUMPR and check your internet connection. If the problem remains, contact us.

Online multiplayer

BUMPR includes online multiplayer features. A stable internet connection is required for online play. Match availability, latency and connectivity can vary depending on network conditions and player availability.

Reporting a bug

Email info@stonebrookaudio.co.uk with the subject BUMPR Bug Report. We may ask for additional technical information needed to investigate the problem.

Privacy

For information about how BUMPR handles information, see our Privacy Policy.

BUMPR is published by Stone Brook Audio Ltd.